Q: What Forms of Payment do you accept?

We only accept Visa and MasterCard at this time.

Q: Can I place an order by telephone?

Absolutely! Please call us during business hours, 9 AM-5 PM (Eastern Standard Time), at
336-575-4212 to place an order by phone. You may also e-mail us at sales@jllane.com.

Q: How will I know if my order has been received?

After you place your order, you will receive a confirmation e-mail with total charges and purchase information.

Q: Where do you ship?

We ship both domestically and internationally. However, if you request an international shipment, please be advised that higher shipping charges may be added to your order.

Q: When can I expect to receive my order?

Your may expect to receive your order within 5-10 days of ordering. We ship out items as quickly as possible. If you need your item sooner, we can have it sent rush express delivery for an additional charge.

Q: What is your Return Policy?

JL Lane takes great care in creating products that are carefully constructed and of the highest quality, thus it is our desire that you are completely satisfied with your purchase. In order to make a return, all returns must reach us within 7 days of original receipt, must be in their original condition for a full refund, and must include a copy of your receipt. Shipping charges are not refundable unless JL Lane has made an error with your order. Please email sales@jllane.com or call 336-575-4212 for our merchandise return address.

Q: Do You Gift Wrap Items?

Yes! For an additional $5.00, we will wrap your item in a gift box. We will also include a note card with a personalized message. Please make a note of your request during checkout in the box provided for special requests and comments.

Q: How can I place a wholesale order?

For wholesale inquiries, please email us at sales@jllane.com or call 336-575-4212.

Q: What if the item I order is unavailable?

Because our products travel all the way from overseas, it is possible that your item may be out of stock. If this is the case, you will receive a follow-up email indicating the status of that particular item.